Mediation refers to a process whereby two parties in conflict sit down with an unbiased individual in the middle. This person helps to facilitate constructive discussion and diffuses anger between parties. Strong emotions and a game of one-upmanship merely add fuel to the fire of anger and resentment which causes proceedings to become nasty so that two people, or two groups, cannot resolve their differences sensibly.
What these parties need to be able to do is compromise. Few situations which require mediation will be black and white. Both parties must be willing to take responsibility for their actions. Although mediation might not result in someone admitting to having made a mistake, this individual might at least be made to see sense from a financial angle. Continue reading